Privacy Policy
Effective date: September 4, 2026 · Last updated: September 4, 2026
Reloyalize LLC, also doing business as Quick Reloyalize (“Reloyalize,” “we,” “us,” or “our”), provides a point-of-sale (POS), payments, and business-management platform for restaurants and retailers. This Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to our websites, our POS and admin applications, and related services (the “Services”).
1. Our two roles — please read this first
Reloyalize handles personal information in two different capacities:
- As a business (controller). For the restaurants and retailers who are our direct customers (“Merchants”) and for visitors to our own websites, we decide how and why we use the information, and this Policy governs that use.
- As a service provider (processor). When a Merchant uses our Services to serve their own customers — taking an order, running a loyalty program, sending a receipt — we process that end-customer information on behalf of, and under the instructions of, the Merchant. In those cases the Merchant is responsible for its own privacy practices, and end-customers should also review the Merchant's privacy notice. We do not use end-customer information for our own independent purposes and we do not sell it.
2. Information we collect
A. Merchant / account information. Business name, owner or administrator name, email, phone, username and a securely hashed password, role, store details, tax settings, and business configuration.
B. End-customer information (processed for Merchants). Name, phone number, email, order history, loyalty and points activity, and — where the customer opts in — contact preferences for messages from the Merchant.
C. Employee information (processed for Merchants). For features such as time-clock, attendance and payroll, we process staff names, punch in and out times, hours, roles, and payroll amounts as configured by the Merchant.
D. Payment information. Card payments are processed by our payment processor, Stripe. We do not collect or store full card numbers or security codes on our systems. We may receive and store limited, non-sensitive details from Stripe such as the card brand, the last four digits, and a payment identifier, to reconcile and display transactions.
E. Technical and usage information. Device and app information, IP address, log data, and identifiers stored on your device (such as session tokens in local storage) that keep you signed in and keep the app working, including offline.
F. Sign-in with Google. If you choose to sign in with Google, we receive your name, email address, and profile picture from Google so we can verify who you are. We do not receive your Google password, and we do not access your contacts, files, or any other Google data.
G. Communications. If you contact us, or if a Merchant uses our messaging features (for example a WhatsApp, Instagram or SMS ordering or notification tool), we process the content and metadata of those communications to provide the feature.
We do not knowingly collect Social Security numbers or bank-account numbers through the Services today; if a future feature requires them, this Policy will be updated first.
3. How we use information
- Provide, operate, secure, and improve the Services.
- Process payments through Stripe and reconcile transactions.
- Authenticate users and protect against fraud, abuse, and security threats.
- Provide loyalty, re-engagement, and messaging features that a Merchant enables, subject to the consent requirements below.
- Provide customer support and respond to requests.
- Comply with legal obligations and enforce our agreements.
4. How we share information
We share personal information only as needed to run the Services:
- Service providers and subprocessors that operate our platform, including Stripe (payments), Amazon Web Services and MongoDB Atlas (hosting and database), Vercel (web hosting), Google (sign-in), and, where a Merchant enables them, messaging and delivery providers such as Meta (WhatsApp, Instagram, Messenger) and delivery networks. These providers may use the information only to perform services for us.
- Merchants, for the end-customer, employee, and order information that belongs to their business account.
- Legal and safety: to comply with law, respond to lawful requests, or protect rights, safety, and the integrity of the Services.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. Text messages and marketing (consent)
Where a Merchant uses messaging features to contact end-customers by SMS, WhatsApp, Instagram, push, or wallet, messages are sent only to people who have opted in, and recipients can opt out at any time — for example by replying STOP. We and our Merchants follow applicable rules, including the Telephone Consumer Protection Act (TCPA). Consent to receive messages is not a condition of any purchase.
6. Your California privacy rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know and access the categories and specific pieces of personal information we have collected.
- Delete personal information we hold about you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information — note that we do not sell or share personal information, so there is nothing to opt out of.
- Limit the use of sensitive personal information — we do not use sensitive personal information for purposes that require an opt-out.
- Non-discrimination: we will not discriminate against you for exercising your rights.
How to exercise your rights. Email us at hello@reloyalize.com. We will verify your request, to protect your information, and respond within the time required by law — generally 45 days. You may use an authorized agent. If your information was collected by a Merchant through our Services, we may direct or forward your request to that Merchant, who is the responsible business for that data.
7. Data retention
We keep personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. Merchants control the retention of their own business, customer, and employee records within the Services.
8. Data security
We use industry-standard safeguards, including encryption in transit (HTTPS) and at rest, access controls and role-based permissions, and a payments architecture in which card data is handled by Stripe and never stored on our servers, which minimizes our PCI DSS scope. No method of transmission or storage is 100% secure, but we work continuously to protect your information.
9. Children's privacy
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Third-party services
The Services integrate with third parties — for example Stripe, Google, and Merchant-enabled tools. Their handling of your information is governed by their own privacy policies, and we encourage you to review them.
11. Changes to this Policy
We may update this Policy from time to time. We will post the updated version with a new “Last updated” date and, where required, provide additional notice.
12. Contact us
Reloyalize LLC (DBA Quick Reloyalize)
Wilkes-Barre, Pennsylvania, United States
Privacy requests: hello@reloyalize.com
A Spanish courtesy translation may be provided; the English version remains the legally operative one.