Reloyalize

Terms of Service

Effective date: September 4, 2026  ·  Last updated: September 5, 2026

These Terms govern your use of the point-of-sale, payments, and business-management platform provided by Reloyalize LLC, also doing business as Quick Reloyalize (“Reloyalize,” “we,” “us”). By creating an account, signing in, or using the Services, you agree to these Terms.

1. Who these Terms are for

• Merchants — the restaurants, retailers and service businesses that subscribe to the Services.
• End customers — people who order from, or pay, a Merchant through our technology.

A Merchant may also sign a separate written commercial agreement with us. Where that agreement and these Terms conflict, the signed agreement controls.

2. For end customers

• Your order, reservation or purchase is with the Merchant. Reloyalize provides the technology; the Merchant is responsible for the goods, food, service, and for its own refund and cancellation policies.
• Any service fee on a card payment is shown before you pay. Cash payments do not carry that fee.
• Payments are processed by Stripe. We never store your full card number or security code.
• If a Merchant offers pay-over-time (Klarna, Afterpay, Affirm), you pay the same amount as with a card. Those plans are agreements between you and the provider, under their own terms.
• Refunds and disputes are handled by the Merchant. If a card dispute is required, your card issuer's process applies.

3. Plans and pricing for Merchants

Reloyalize offers two ways to pay for the same platform. Both are month to month.

Dual

• No monthly subscription.
• A per-transaction commission of 1.5% of the sale plus $0.25 on card payments. Cash sales carry no commission.
• Includes the point of sale, payments, reports, scheduled weekly offers, loyalty and rewards, and the online store.

Zero-Fee

• No per-transaction commission, ever.
• A fixed monthly subscription starting at $49 for the point of sale, which is required. Other modules are added individually.

Modules

Module prices are the same under both plans. Reports, scheduled weekly offers and payment acceptance are included at no additional charge.

The voice assistant requires the Merchant to fund the balance of its own phone number, which is billed separately by the telephony provider.

Annual platform fee

In addition to any monthly subscription, every Merchant pays an annual platform fee of $99. This applies under both plans, including Dual, where there is no monthly subscription.

• It is billed separately from the monthly subscription, as its own invoice sent by email.
• It is due within 15 days of the date it is issued.
• It covers the twelve months following activation and renews on each anniversary.
• It is not prorated and not refundable if the Merchant cancels mid-year.

4. The service fee charged to end customers

Where a Merchant enables it, a service fee is added to card transactions and is paid by the end customer, not by the Merchant. It is disclosed on screen before payment and on the receipt. Current rates are approximately 4% in person and 5% online, with a minimum of $0.75 in person and $1.25 online on small tickets. The Merchant is responsible for complying with applicable surcharge and cash-discount rules in its jurisdiction, and we provide the signage and disclosure tools to do so.

5. Pay-over-time (Klarna, Afterpay, Affirm)

If a Merchant enables pay-over-time methods, the end customer pays the same amount as with a card — these providers prohibit surcharging the buyer. The additional processing cost of those methods is borne by the Merchant, and is disclosed in the Merchant's fee schedule. A Merchant may turn these methods off at any time from its settings.

6. Billing, changes and cancellation

• Subscriptions are billed monthly in advance. Commissions are deducted from card settlements as they occur.
• No minimum term and no early-termination penalty. A Merchant may add or remove modules, switch between Dual and Zero-Fee, or cancel at any time.
• Changes take effect from the next billing cycle. Fees already incurred are not refundable, and we do not prorate partial months unless required by law.
• Prices may change with at least 30 days' written notice. If a Merchant does not accept a change, it may cancel before it takes effect.

7. Merchant data

The Merchant is responsible for the accuracy of what it publishes through the Services, for obtaining any consent required to message its own customers, and for its use of employee and payroll features under applicable labor law.

8. Accounts and acceptable use

• You are responsible for your credentials and for activity under your account. Notify us immediately of any unauthorized use.
• Do not use the Services to break the law, infringe rights, send unsolicited messages, attempt to gain unauthorized access, or interfere with the platform's operation.
• We may suspend an account for non-payment, suspected fraud, or a serious breach of these Terms, and will tell the Merchant why.

9. Payments and Stripe

Card processing is provided by Stripe, and each Merchant maintains its own connected account subject to Stripe's terms. Settlement timing, holds, chargebacks and reserves are governed by Stripe. Reloyalize is not a bank and does not hold Merchant funds beyond the fees it is entitled to collect.

10. Availability and support

We work to keep the Services available continuously, but we do not guarantee uninterrupted operation. Maintenance, third-party outages (including Stripe, hosting and messaging providers), and events outside our control may cause interruptions. The point of sale is designed to keep taking orders during a network outage and to sync when the connection returns.

11. Disclaimers and limitation of liability

The Services are provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law. To the fullest extent permitted by law, our total liability arising out of or relating to the Services is limited to the amounts paid by the Merchant to Reloyalize in the three months preceding the event giving rise to the claim, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data.

12. Changes to these Terms

We may update these Terms. We will post the updated version with a new “Last updated” date and, for material changes affecting Merchants, give at least 30 days' notice. Continued use after a change takes effect means you accept it.

13. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-laws rules. The courts located in Luzerne County, Pennsylvania have exclusive jurisdiction, and each party consents to that venue.

14. Contact

Reloyalize LLC (DBA Quick Reloyalize)
Wilkes-Barre, Pennsylvania, United States
hello@reloyalize.com

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A Spanish courtesy translation may be provided; the English version remains the legally operative one.